Terms and Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS
SITE & COMMITTING TO ORDERS
OVERSEAS PARCELS including Southern Ireland.
Since Brexit, please be aware that if you are in Europe
and you are VAT exempt, YOU will have to pay custom charges/duties
before an attempted delivery of your parcel.
BEFORE the
parcel is attempted delivery and before customs send you the payment
details, they must first receive your PID (personal identification
number if you are a private individual) or if you are a business,
your EORI number AND your VAT number AND your B2B French VAT number
if applicable – please check when ordering what information you must
provide.
It is REALLY important that you provide ALL the
information to us. We try our best to check all orders before they
are dispatched to ensure they have the correct information on them.
If we think something is missing, then we will email you to request
it before we dispatch your order. However DPD do change their
guidelines often without informing us therefore we may need to
request other information after your parcel has already been
dispatched. You will need to provide the information ASAP to avoid a
return.
Any orders being dispatched to Germany, will receive
a separate email BEFORE the payment email link called ‘power of
attorney’ This MUST be accepted. You should then receive a separate
email to pay your duties and fees. These emails are only valid for
12 hours.
Any orders being dispatched with DPD road that
travel through France, must also have a French B2B VAT number,
otherwise it cannot travel through France and the parcel will be
returned.
Please make sure your EMAIL ADDRESS and MOBILE
NUMBER are correct on your order as this is how you will be
contacted to pay once customs have checked your details. This is
also how we will contact you.
All email links for an overseas
customs payment are usually only valid for 24 hours max – so please
be prompt in paying the fees. The email may go to your Junk/Spam
email file, so once you have your tracking details with DPD, it is
important to keep an eye on your parcel and emails.
IF any of
your details (including EORI, PID, VAT or French B2B numbers,
address, phone number or email address etc.) are wrong or missing
then your parcel WILL automatically be returned to us.
It is
really important that you keep a very close eye on your emails (and
your junk/spam email folder) as soon as you know your parcel has
been dispatched from our warehouse, right up until you receive it.
ANY parcels returned to us where the customs/duties have not
been paid, the power of attorney hasn’t been accepted, if any
numbers required from customs (VAT, EORI, PID, French B2B VAT number
etc are missing or are wrong, If any of your details/address is
wrong or missing or the parcel is returned to us for any other
reason, then your order will be refunded MINUS the original carriage
charge AND minus a return to sender fee – Please note: If you paid
with a BACS transfer, a currency conversion fee and bank transfer
fee may also be deducted for your final total. If you want us to
resend the parcel after it has been returned, you will be required
to pay for your shipping again PLUS the return fee that we get
charged.
Northern Ireland Orders:
Currently, As far as we are aware. Northern Ireland only
requires a TSS code (Trading Support Service Code) if you are a
company registered and trading in Northern Ireland. We will request
this from you before we dispatch your order if you haven’t already
provided it.
Please note our TSS, EORI and UK VAT numbers are
all present on our delivery notes and invoices.
Pricing
1. Prices are valid at the time of placing the order, but are
subject to change without notice. Although we make every effort to
ensure advertised prices are correct, there may be occasions where
an incorrect price is advertised. Under these circumstances we are
not obliged to supply goods at the advertised price where there is
an error in any said price.
Delivery
2. Delivery of goods that are in stock will usually be despatched
the next working day. UK mainland deliveries are typically 3 working
days, other destinations will vary. Items out of stock will be
placed on back order and supplied when available unless otherwise
stated when placing an order. Customers will be advised of any delay
that may affect their order. Any item on back order, can be
cancelled at any time, with the exception of items that have been
specially ordered or built which can not be cancelled without our
prior agreement.
Receipt of Goods
3. DO NOT SIGN FOR A PARCEL UNTIL CHECKED IF PACKAGING IS DAMAGED: Please check your parcel as soon as it has arrived, any damages made in transit MUST be reported to us via email within 3 days of signing for your parcel to ensure a claim is valid. Parcels received by Royal Mail must also be checked and any damages must be reported within 3 days of receipt. Please include photos of the damaged item(s) as well as photos of the packaging.
No claims can be accepted outside this period.
4. All UK Postcode orders (Excluding Highlands) are sent carriage free, other destinations will
incur a carriage charge which will be calculated on checkout.
Payment
5. Full payment is taken at the time of order online. We accept most credit and debit cards, as well as PayPal. Some debit cards may not be useable for mail order
transactions. We do not accept American Express, Diners Club or JCB
cards. If you prefer to pay with cheque, cash or BACS transfer, please contact us to place an
order by phone within business hours. We can set up proforma invoices, however goods are not sent until payment has been made in full and cleared.
Please note: If you are paying for goods via a BACS transfer, either on-shore or off-shore, you are responsible for all bank charges and if applicable, any currency conversion fees as we will require the full invoice amount before we can send your order.
6. For security reasons, when placing an order, you must give your
full name, address postcode and country, which must be the same as
that held by the payment card company and complete all card data
fields. Failure to do so will delay dispatch of your goods. All
goods remain the property of Water Technology Systems Ltd. until full payment is
made.
Please note: For security reasons, we can only take card payments over the phone if your card is registered to a UK address. If your card is registered outside of the UK please call us for a proforma invoice - these can be paid with a BACS transfer (See note above regarding fees) or via a PayPal request.
Order cancelation and returns
7. Apart from special orders and machine service parts, goods purchased from us may be
returned within 7 days of receipt for a full refund including any
postage costs which you may have incurred in returning the good to
us. We must receive notification of your intention to return the
goods in writing by post or email. We will confirm acceptance and
method of return. The goods
must be returned unused and with any hygiene wrapping unopened. A
full refund will be made within 28 days of cancellation. Any fees will be
made clear at the time of authorising such returns on our part. This
condition does not affect your statutory rights on the return of faulty goods.
The return address of any goods will be the address shown on the
delivery note unless we have agreed alternative arrangements.
Orders returned due to non-delivery
8. Any orders that are automatically returned to us from our couriers due to non-collection, incomplete addresses, Customs/Duties not being paid, will be refunded MINUS the original carriage charge AND MINUS the return to sender charge.
We will email you on receipt of the returned parcel giving you an option to contact us before we refund your order.
If you wish to have the parcel resent to you, then you will have to repay the carriage charge and the return to sender fee before we resend the goods.
If you wish to have a refund, then that will be processed minus the fees as stated above.
Water Technology Systems are governed by the
'Distance Selling Regulations'.
Order processing
9. Orders placed on the website are processed with as little delay
as reasonably possible. For this reason, we cannot guarantee that
further instructions from customers will be acted upon. We advise
any customer who is unsure of the product(s) they intend ordering to
contact us prior to placing an order so a member of our sales team
may assist.
Please Note: Pro-Forma invoices.
We can set up proforma invoices for customers to pay with a BACS payment. (or a card payment over the
phone if the card is registered in the UK) however it is the customers responsibility to check ALL the
details are correct on the proforma before they make a payment.
Any errors, misprinted information, change of goods or change in delivery/billing address,
phone number etc. must be made to us by the customer via email or a phone call BEFORE the payment has been made.
We will then update the proforma invoice, to ensure the details are correct, and will
resend the updated proforma to the customer to check again. If everything is correct then payment can be made.
Once we have received a payment, we accept that to mean all the details are correct and
we have the authority to go ahead to process your order.
We will send you your VAT invoice (non-VAT invoice if exempt) to acknowledge the payment
has been received and that we are now processing your order.
An email dispatch confirmation will be sent once your order has been dispatched with the
relevant postage/tracking details.
Should we receive correspondence from the customer AFTER payment has been made, the invoice
has been sent, after items have been dispatched or if the order has been delivered to the delivery
address stating any discrepancies in the order (whether this is an error with the products ordered,
or the details we have been given), whilst we will try our best to resolve such issues it isn’t always possible as once items have been dispatched it is out of our hands and such changes cannot always be made.
On some occasions, we may be able to rectify certain issues however if we receive extra charges to
rectify these issues then these will be the customers’ responsibility to pay.
Private Water Supplies
10. We endeavour to give our best possible suggestions for products and
treatment but cannot accept responsibility for system performance guarantees
as variations in the incoming water quality and other site conditions are beyond
our reasonable control. Equipment provided is on a supply only basis, unless
otherwise agreed in writing, and we strongly recommend that such equipment be
installed by a qualified installer. We accept no liability for poor installation,
commissioning and on-going maintenance of the equipment.
Privacy
11. Any details held will be used only by Water Technology Systems Ltd. and will
not be passed on to any other parties. Occasionally we may send you
details of special offers, promotions or new price lists. If you
would rather not be part of any of these direct mailings, please
state this when ordering.
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